Shipping, presale,&
Return Policy
Shipping is FREE on all U.S. orders over $20!
Since shipping is FREE, please allow 5-7 Business Day processing followed by USPS first class mail.
USPS International Priority can take more than a week.
we only control Rott processing Not USPS
Orders are not processed till the following day
ie an order placed on the 1st means its first day of processing will be considered the 2nd
all clothing items are subject to longer processing WITHIN our stated processing time to ensure quality!
All sales are final
WHEN YOUR LABEL IS PRINTED IT IS SHIPPED THE SAME DAY only exemptions include presale items and Rott clothing
IF YOUR ORDER IS PRESALE IT IS LIABLE TO TAKE LONGER THAN
***STANDARD PROCESSING***
all presale items are bannered to distinguish them
*we do not spilt shipments*
when checking out it is stated in our terms & conditions that you agree to these terms when shopping with us.
you receive three emails from rott all of which have tracking linked:
1) Confirmation x thank you
2) Shipping label created
3) Delivered
ONCE YOUR ORDER HAS BEEN UPDATED VIA USPS TRACKING IT IS IN THEIR HANDS WE CAN NOT INTERVENE AS WE DO NOT PERSONALLY DELIVER PIECE
ALL USPS ISSUES MUST BE HANDLED WITH USPS
PLEASE add apt/unit numbers if needed Rott is not liable for any mishaps on the consumer's end due to heavy orders.
If customers make any mistakes with their address when checking out
they must buy a new label linked below
customer service TEXTING line
+1 202 643 4577
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TEXT ONLY
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9 AM - 6 PM
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WHEN TEXTING PLEASE SEND NAME AND ORDER #
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Responses within a week of contact
Rott will do our best to work with any request made ie;
"I would like this piece instead of xyz"
"I would like silver instead of xyz"
However, we are responsible for the order invoiced and if said order is sent out during or before the consumer request we are NOT liable
As a business we are on an automatic system and abide by our paper work.
it is our responsibility to fulfil the invoiced pieces to you efficiently and quickly
at this time we are transitioning all pieces 20g and smaller to
L-SHAPE
bios are updated when inventory updates
All merchandise is thoroughly inspected, and quality checked before it leaves our facility. Upon its departure, Rott is no longer responsible for any lost or damaged packages.
INTERNATIONAL ORDERS
all sales are in USD as we are an American-based brand we are not liable for the following :
★ country taxes applied after the sale
★ currency change
★ shipping is based on USPS fare
this has to do with GOVERNING where you reside NOT ROTT
you must contact us within 3 days after your order has arrived to be eligible for a replacement
All sales are final, we do not issue refunds
In the event your order is incorrect at Rott's fault please contact us and we will be happy to correct any errors.
Thank you, Team Rott
If you made a mistake with your shipping info the link to buy a new label is below pricing depends on your address, please only buy if you have been instructed to by a Rott team member